Traveler FAQ
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1- What do I do with my booking voucher? |
After making the full payment you will be able to print your voucher. You
are simply requested to sign it and fax it back to us. This voucher acts as
a receipt and final proof of booking, and must be kept with you during your
stay. There is not need at all to show it to the hotel or other suppliers of
your trip since your names and all requested services will be communicated
to them from our reservations centre.
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2- Who will pick me up at the airport and what are the transfer times? |
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We provide round trips between Beirut International Airport and your
accommodation(s). Upon your arrival, our driver will meet you at the airport by
holding the name of the person who made the booking. On your return date, the
taxi will be present at your hotel early enough to secure your presence at the
airport 2 hours prior to your flight.
From Beirut to Mzaar (previously known as Faraya Mzaar) is between an hour to an hour
and a half dependent on the traffic in and around Beirut. If snow chains are required, we would appreciate your
patience during installation by the driver. Under some very rare
circumstances like extreme weather or icy roads at night, and for your own
safety, our travel assistant might have to change your itinerary and book
you rooms in Beirut at the very beginning or end of your stay.
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3- And if I ordered a car rental, what happens? |
The pick-up and drop-off locations will be at Beirut International Airport,
unless you requested other locations. The terms and conditions of the car
rental company apply.
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4- Where do I pick up my ski or snowboard gear from? |
Depending on your time of arrival and the location of your accommodation,
you will either be stopped at the ski shop on your way to the resort, or the
hotel/chalet will assist in obtaining your gear once you reach the resort.
In addition to the equipment, you will also be able to buy/hire additional
accessories and clothing. Equipment will be returned at the end of your stay
and will be checked for any missing or broken parts. In that case,
SkiFaraya.com is in no way responsible and you will have to comply with the
shop's rules and pay for the damaged gear.
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5- Where do I pick up my ski passes from? |
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At Mzaar resort (ex Faraya), the booking leader name is communicated in advance to the
ski ticket counter located inside the parking of the Jonction Domain as
indicated on the map.
You simply have to identify yourself there each morning and obtain
your passes. It would be useful to have your passports with you. Pre-paid ski passes are non-refundable once your trip
commences, even during bad weather.
As for the Cedars resort, your ski passes will be delivered by the person
who will transfer you to the slopes. Kindly note that no refunds are made
once your trip commences.
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6- How is my holiday insurance issued and what does it
cover? |
Reference to our Terms and Conditions of Booking, ski insurance is
compulsory and is supplied by Mideast Assistance S.A.L. providing 24x7
support. It covers you for medical treatment, winter sports and if necessary
casualty evacuation by air. Download the full policy
details here: Voyageur
Express (37k).
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7- What procedures are in place if there is an accident on
the slopes? |
In Faraya Mzaar there is a rescue team supported by a doctor and an
ambulance for emergency cases, always ready at the bottom of the slopes. If
a serious accident occurs you will be taken down to the nearest hospital
that is only 30 minutes away. At the Cedars an ambulance will take
you down to Tripoli if there is a serious accident. In any case, make sure you
or somebody on your behalf, informs our insurance Call Center on +961.4.548348.
They are available 24x7.
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8- How far is the accommodation from the slopes and what
time do the lifts open? |
In Faraya Mzaar, the furthest hotel proposed by our booking engine is only 5
minutes from the slopes, but we lay on transport to get you there and back from
around 8:00 in the morning. Other hotels or chalets might be on the slopes or at
a walking distance. The lifts open at 8:00. They stop running at 3:30 which
means you are back down for tea by 4:00PM.
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9- Can I book some ski lessons or après-ski
excursions after my trip commences? |
Sure. Have a look first at our
ski lessons and
après-ski excursions pages.
If interested, you can call our reservations department anytime from 8h00
till 19h00 on +961.70.103222. You even don't have to pay for it directly because we
may charge your credit card if you wish to keep your cash money.
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10- Will we need a visa and what inoculations are required? |
G.C.C. and citizens of Jordan: The Gulf Cooperation Council Countries
(Saudi Arabia, Kuwait, Qatar, Oman, Bahrain and United Arab of Emirates) and the
citizens of Jordan country who are holding Jordanian passports showing their
national number as well as their family members, servants and chauffeurs who are
accompanying them, and who are coming for the purpose of tourism, are granted a
free entry visa for 3 months at the airport.
Foreign countries: A free one month valid visa, renewable till 3
months, is granted to the citizens of these countries who are coming for
tourism: Andorra - Antigua and Barbuda - Argentina - Armenia - Australia - Austria - Azerbaijan - The Bahamas - Barbados - Belarus - Belgium - Belize - Bhutan - Brazil - Bulgaria - Canada - Chile - China Rep - Czech Republic - Costa
Rica - Croatia - Cyprus - Denmark - Estonia - Finland - France - Great Britain - Georgia - Germany - Greece - Hong Kong - Hungary - Iceland - Ireland - Italy - Japan - Kazakhstan - Kyrgyzstan - Latvia - Lithuania - Liechtenstein -
Luxembourg - Macedonia - Macau (S A R) - Malaysia - Malta - Mexico - Moldova - Monaco - Netherlands - New Zealand - Norway - Palau - Panama - Peru - Poland - Portugal - Russia - Romania - Saint Kitts and Nevis - Samoa - San Marino -
Singapore - Slovakia - Slovenia - South Korea - Spain - Sweden - Switzerland - Tajikistan - Turkey - Trinidad - Tobacco - Turkmenistan - USA - Ukraine - Uzbekistan -Venezuela - Yugoslavia.
Other nationals, including South Africans, should contact the consulate at the Lebanese Embassy for details about how to obtain their visa at least one month prior to arrival.
Nationals of Arab countries but non-G.C.C. (Algeria - Comers Island - Djibouti - Egypt - Iraq - Libya - Morocco - Mauritania - Somalia - Sudan - Tunisia - Yemen:) can obtain their visa at the airport provided they are in possession of the following:
- A round trip non-refundable ticket
- A hotel reservation or residence address
- A US$2000 in cash or a check from a recognized bank
Cost: For those coming for tourism, a free visa is granted for one month, renewable for up to three months.
Restricted Entry: The Government of Lebanon refuses entry to holders of Israeli passports, holders of passports containing a visa for Israel, valid or expired, used or unused and passports with entry stamps to Israel.
Passports: Passports valid for 6 months are required by all.
To remain on the safe side and irrespective of your nationality, we highly recommend you check with your local Lebanese Consulate or Embassy prior to boarding the plane. Please do so as soon as you decide to come in order to have enough time to prepare and submit all requested documents.
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MUST DO
For the transfers:
Don't forget to Sign-In to My
Account and update your booking with flight details; otherwise we cannot
guarantee your pick-up and return on time!For the insurance:
You must Sign-In to My
Account and supply us with the necessary information for the insured persons
(full names, date of birth, nationality, passport number). Failure to
do so does not guarantee your coverage.
For the visa:
To remain on the safe side and irrespective of your nationality, we
highly recommend you check with your local Lebanese Consulate or
Embassy prior to boarding the plane. Please do so as soon as you
decide to come in order to have enough time to prepare and submit
all requested documents.
Once in Lebanon, please call us should you
require any assistance or have any question:
+961.70.103222
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